Terms and Conditions of Use
“You” refers to you as a user of this Website, any party authorized to act on your behalf, your company, partner, or any party you are representing or acting on behalf of, on Bulgarian Honey Co.
You represent that you are at least 18 years old and have provided and will continue to provide accurate and correct information to us. You represent that you have full authority to enter into this agreement and perform its terms. You warrant that each action you make is being done so in good faith and that you have no knowledge of it infringing upon or conflicting with the legal rights of any third parties.
This Website offers you the possibility to buy services and physical products.
Order Placement and Order Acceptance Policy
By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Only when we review and accept your order, we will dispatch the items that you purchased.
Your emailed receipt of an order confirmation signifies that we have been notified of your offer to purchase the selected items. It does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell unless we accept the order and dispatch the items. Only when your order is shipped by us, it means that we have confirmed and accepted your offer to buy a product or a service.
This Website reserves the right to cancel any order and to decline the acceptance of any order. Item availability and prices are subject to change at any time, without notice. We reserve the right to limit quantities, and at any time after receipt of your order, without prior notice to you, to supply less than the quantity ordered of any item.
Sometimes, we may require additional information and/or verification before accepting and processing any order.
We reserve the right to cancel an order or to issue a return for merchandise that is advertised in error, that does not conform to advertised specifications, or was shipped in error. Chargebacks from credit card issuing banks are subject to the above policies.
If you choose to subscribe for automatic billing, you agree that you will pay for the chosen services and products for the period of the minimum duration of your subscription, which is one year. You are solely responsible to maintain your account in good standing, which includes but is not limited to timely payments of all dues, fees, taxes and other applicable charges. You agree to pay for our services rendered for a minimum period of 1 year. However you have the option to terminate your subscription within the first 30 days from your sign up date.
Termination of Subscriptions
Our subscriptions are binding for one year. You can terminate your subscription within the first 30 days from the date you sign up. You may not cancel your subscription after the 30 days period has passed. If you decide to do so we may seek redemption to the amount of your remaining subscription. You may terminate your subscription at the end of the subscription period only, which is 1 year. If, however, you are unhappy with our service, you can request an earlier termination. Granting earlier termination requests is entirely at our Management discretion. All termination requests must be sent to us in writing over email or using the contact us form.
We make every effort to provide you with current inventory status and product availability information. Due to the fact that our online store consists of rare products, an item may not always be in stock. We will accept orders for out-of-stock items. If the item you order is not in stock, it will be placed on backorder and shipped to you when it becomes available. On orders with backordered items, the total shipping charges are included with the first shipment. Shipping charges are non-refundable. A backorder may be canceled at ANY time prior to shipping.
Products and Packaging
The images of each product on our websites are for illustration purposes only. Although we have made efforts to display the appearance of each product accurately, we cannot guarantee that the image you see on your computer will accurately reflect the appearance of that product. The product which we deliver to you may vary slightly from the images on our website.
We deliver our services and can ship our products to almost any country in the world. In the same cases there might be additional information that we might need from you in order to be able to send your order.
Please note that there are restrictions on some products for certain international delivery destinations, so please review the information on that page carefully before ordering any product.
If you order a product for delivery to one of the international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. There may also be administration charges imposed by foreign customs authorities or by our delivery agents. Please note that we have no control over these charges and we cannot predict their amount.
The recipient will be responsible for payment of the import duties, taxes and charges referred to in above. Please contact the customs office in the destination country for further information before placing your order.
You must comply with all applicable laws and regulations of the country from which the order is placed and of the country for which the shipment is destined. We will not be liable or responsible if you break any such law.
Once you make your selection, shipping will be added automatically to your order at checkout. We make every effort to ensure that all products arrive at their final destination as quickly and as safely as possible, and in the best condition possible.
We offer different shipping options depending on your destination country and depending on your destination, we may offer to use a different postal or courier service to ship your order. The shipping options may change at any time based on availability and other factors. For this, you should make no assumption for the type of postal or courier service that your order is shipped with. When placing your order, you choose the shipping service that best suits your needs and if for any reason we cannot ship using that shipping option, then you agree and entrust us to ship your order in a different way.
Wherever possible, we recommend that you choose a shipping option with tracking. This way you can easily check the progress of your package. If you select a shipping option with no tracking, it will not be possible to get updates on the progress of your package and if it gets delayed for some reason there will be no way to know why or what happened. If you opt for a non-tracking shipping option, you agree to free us from any liability and not to hold us responsible for packages not-received. If you opt for a non-tracking shipping option, you agree not to challenge or dispute the charge on your card or PayPal account for that order and you accept any and all liability if it is lost in transit.
Once we ship out your order, and once it is passed onto the postal service, then it is no longer in our power to control the speed or the date of delivery. In some occasions we might be able to alter some of the properties of the shipment (i.e. delivery time, delivery address, etc.) however this entirely depends if the courier used allows for that and on our ability to do so.
You should make no assumption about the speed and delivery of your orders based on the description of the shipping method you choose at checkout. The speed of delivery depends on a combination of factors, including the shipping service used, your delivery address, your order, and more. Whenever in doubt or have questions about shipping, do not hesitate to contact us.
When To Expect Your Order
In most cases we can process and send your order on the very same day it is placed. We ship almost all orders within 5 days of receiving the order. Delivery times depend on the carrier and the post couriers – international and in your country. Once we send your order out we no longer have control over your parcel, the post couriers do. We suggest you place your order with a tracking option so you can follow the progress or your parcel. If you choose to place your order without a tracking option you agree to not hold us responsible if your package is delayed or lost.
We may or may not notify you via email when your order is shipped. You can check your order status at any time in your Account, however many couriers
Our products come with a 100% satisfaction guarantee promise. If you are not satisfied in any way by your purchase and if you cannot return the item, please let us know and we will find a way to make things right for you.
100% Guarantee Promise
We believe that you shouldn’t pay for anything that you do not like. We also believe that trust, respect and courtesy is a two-way street. We expect our clients to value the relationship with us as much as we value the one with them. Customers who have been unfair to us, not straightforward in dealing with us, have tried to undermine us, or have tried to break the customer-business relationship with their actions in any other way are not eligible for the 100% guarantee promise. That is why granting the 100% satisfaction guarantee promise is entirely at the discretion of our Management.
Buying Online From Us
We use secure transaction payments provided and backed up by Stripe and PayPal’s secure online payment systems. Paying online is much safer than paying at a store due to the high encryption mechanism used during the process. Your payment details information is handled by PayPal and not provided to anyone else (not even to us) so there is no chance of your information being accessed by anyone during the process. PayPal encrypts all of your personal and financial information with their 128 bit (or higher) encryption to ensure the security of all transactions. All transactions are guaranteed 100% safe and secure.
Creating Your Account with Us
If you would like to create an account or register with us without providing us with any of the information requested on the relevant pages or without giving your consent to receive emails from us, please feel free to contact us to arrange for alternative ways of registration.
Your Account Security
When you register your account, you will be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, username, or password of another person at any time or to disclose your password to any third party. You agree to notify immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your account.
Our services are not binding and could be terminated at any time. You may terminate your buyer or seller account only provided that all your fees and dues to this Website are fully paid. All termination requests must be sent to us in writing over email or using the contact us form. Upon termination, your right to use this Website’s services will immediately cease. We agree to terminate your service effective upon the receipt of your written notice of termination.
Although this Website strives to update and keep accurate as much as possible the content contained on this Website, errors and/or omissions may occur. The content contained in this Website or which may be downloaded from this Website is provided “as is” and “as available”. As such, this Website makes no warranty or representation regarding the quality, accuracy, completeness or up-time and availability of such content and expressly disclaims liability for errors and/or omissions in said content. This Website may fix and correct typographical and unintentional errors at any time. If you have any concerns with the content on this Website, please contact us.
While we make every effort to provide accurate specifications and description on all products, Bulgarian Honey Co is not responsible for errors in product specifications on this website. For complete descriptions, capabilities, and specifications, please contact the manufacturers for actual specifications. The product images used across the online store are solely for guideline and informational purposes and may not be considered as exact representation of the product. We are not to be held responsible for any incorrectly displayed product images and/or product images not corresponding to the products being sold. In the attempt to be as accurate as possible, we ask our clients if they encounter a case where the image does not correspond to the product, please let us know.
All messages, responses, and other communication between you and this Website, including but not limited to e-mails, voicemails, and webpages are confidential and/or subject to copyrights. You agree to take all reasonable steps to protect this confidential information and shall not copy, distribute, share, or make public any information from this Website without prior written permission from us.
Occasionally we may ask you to share your feedback or comments about our products and services with us. We may do so by sending you automated or manual email messages or in other ways of communication. By replying to that communication or sending us unsolicited feedback and comments, you grant us the copyrights to that content. You agree to grant us the right to share your comments and feedback on our website and confirm that you agree your feedback and comments to be published on our website. You agree that we can use this information any way we see fit on our website – in the form of review, comment, feedback, under our FAQs, etc. If you would like your feedback or comments not to be publicly shared on our website, you may request so in writing. All removal requests should be sent to our contact email address and will be honored and respected.
Limitation of Liability
This Website shall not be liable under any circumstances to you or any other person for indirect, incidental, consequential, special, exemplary or punitive damages, including loss of profit or goodwill, for any matter, whether such liability is asserted on the basis of contract, tort (including but not limited to negligence), breach of warranties, either expressed or implied. In the event that any state/province/country does not permit this broad exclusion or limitation on liability for damages as contained herein, or if the broad exclusion is invalidated in whole or in part for any reason, this Website’s liability is limited to the full extent that is permitted by law. You agree that in no event shall this Website’s maximum aggregate liability exceed two hundred BG levs (200 BGN).
You agree to defend, indemnify and hold harmless this Website and its owners, operators, parents, subsidiaries, successors, assigns, attorneys, contractors, agents, employees, officers, directors, shareholders, and affiliates from any loss, liability, damages or expense, including reasonable legal fees, resulting from any third party claim, action, proceeding or demand related to your use (including your agents, affiliates, or anyone acting on your behalf) of this Website.
This Website is not liable for failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity, internet or telephone service.
Venue and Choice of Law
This agreement is subject to the laws of Bulgaria. You agree to waive questions of jurisdiction and all disputes brought by you shall be in the courts of Bulgaria. Prior to resorting to litigation, you agree to attempt to resolve any dispute by binding arbitration in accordance with the laws of Bulgaria. The place of arbitration shall be Bulgaria. The language of the arbitration shall be Bulgarian.
If any provision of this agreement shall be held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions of this agreement shall not in any way be affected or impaired thereby. this Website will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of this Website as reflected in the original provision.
This agreement is binding on you, your heirs, successors and assigns, partners, agents, parent corporations, subsidiaries, affiliates, employees.